Through years of consulting with clients all over the world, the Pinnacle Business Group, Inc. has developed an understanding of what makes a consultant/client relationship work, and this understanding comes to every engagement. The Pinnacle Business Group assists organizations in solving their business and system challenges with our unique, proven approaches. We bring teams of business and system personnel together to jointly define business and system requirements. The teams are led through a series of facilitated activities to provide innovative solutions to their business and system challenges. Our analysis addresses the three critical areas for any Enterprise: business, information, and organization. The Company concentrates on transferring its knowledge to its clients by participating in programs such as Enterprise Architecture engagements, Business Process Engineering, Business Process Visualization™, Organization Network Analysis™, Organization Development, Analysis engagements, Education, Methodology implementation, and Consulting.

Enterprise Architecture
As has been said in many different contexts, thinking about where your Enterprise wants to be is the first step in getting there. Enterprise Architecture provides a blueprint of where the organization is, and where it would like to be. Through the use of models, the Enterprise develops a roadmap to get there. Services are available to support the development of business and systems plans, ranging from Enterprise wide plans to program specific plans. These services analyze the business unit or program organization, and develop strategies and plans for systems that support the organization's business objectives. Our Enterprise architecture activities are guided by the Zachman Framework for Enterprise Architecture. Samuel Holcman, the President of Pinnacle Business Group, and John Zachman, author of the Framework, formed the Zachman Institute for Framework Advancement (ZIFA).

Business Process Engineering
It’s not Re-Engineering, - it’s Engineering. The "Re" prefix means return or backwards - just the opposite of what you want to do in this type of activity. This is not semantics. Business Process Engineering is an approach that enables an Enterprise to define and understand its business processes, organizations, strategies, and technologies to achieve improvements in operating results. This approach comes from an understanding of engineering and organization development principles that are combined to form a cohesive and practical approach to engineering business activities. The two unique concepts employed in Business Process Engineering are Business Process Visualization™, and Organization Network Analysis™.

Business Process Visualization™
Understanding the processes and process flows within an organization, through the eyes of the business practitioner - that's Business Process Visualization. In researching and practicing Business Process Engineering, we have learned that business people think best within their domain. If they are used to interacting with paper forms, then we analyze through paper forms. If they use computer screens, then the analysis is done through these screens. This is what Business Process Visualization is all about. Each process then goes through a four step procedure: Visioning, Analyzing, Implementing, and Evolving.

Organization Network Analysis™
Networks of relationships that people form across functions, divisions, formal organizations, and locations to accomplish tasks fast and efficiently. A simple definition of how organizations actually accomplish tasks, and the definition of Organization Network Analysis. These "informal" organizations, as we call them, are the keys to Business Process Engineering. It is beyond doubt that the formal organization and the organization chart will change through Business Process Engineering. It is also beyond doubt that the informal organization will also change. But most organizations don't know where they exist or how they will change. But they are there. Four types of informal organization networks have been identified and are crucial to any Business Process Engineering effort - the Advice Network, the Trust Network, the Communication Network, and the Survival Network. Organization Network Analysis provides techniques to best capture the essence of these networks and the organization.

Organization Development
Fundamental to Business Process Engineering, is Organization Development. Organization Development is concerned with helping managers plan and implement change in organizations. The underlying purpose is to enhance the effectiveness of the organization as a whole, as well as understand the needs of the members of the organization. The approach to Organization Development is multi-dimensional, with no one single approach being appropriate for all organizations. The Pinnacle Business Group's research in Business Process Engineering has led to a unique understanding of organizations and the processes they perform. This has resulted in an Organization Development approach that has four characteristics: (1) it understands significant change, (2) it meshes with the organization’s values, (3) it has a continuous life cycle, and (4) it is process oriented.

Analysis Engagements
Analysis, as well as Enterprise Architecture, requires members of a team to interact to get an understanding of the problem at hand. Using joint application design (JAD) techniques, a team of subject matter business experts and systems personnel interact in workshop sessions to analyze a business area. The process uses diagrams to precisely define and display the analysis definitions.

Education
The Pinnacle Business Group can also provide education and training in the aforementioned areas, as well as education and training in facilitation techniques.

Methodology Implementation
We architected and conceptualized ForeSight™, the most imitated development methodology used by organizations today. We know how to implement methodologies in your organization to make them "stick". With a heavy emphasis on understanding the development organization and its culture, we can design a program to make your methodology implementation effective and efficient.

Consulting
Our strength and understanding of business problems comes from the number and varied engagements we have been involved in. Our experiences and expertise can offer your program team guidance, assistance, reassurance, or simply an "insurance policy" on major engagements. Where is our unique expertise? It is in understanding how to best structure problems, interact with organizations, and arrive at innovative solutions.